Echo Dot is a compact smart unit that has transformed the automation market. Its sleek design has captured the hearts of many customers as more and more users are moving towards Echo Dot for their automation needs. It is primarily known for its compatibility with other smart brands, but many users have recently been facing issues with the Echo Dot not working properly. These issues are mostly related to Echo Dot Error 12:2:15:10:1.
This error code from the Echo Dot can be linked with internet issues or blocked access by Amazon. So, you will need to isolate the problem accordingly with the router or the account. Here are some methods that can be used around Echo Dot Error 12:2:15:10:1.
Fixing Echo Dot Error 12:2:15:10:1
- Check Device Status
The device status is the first thing you need to check if you’re running into this issue with your Echo Dot. According to the experts, this error will present itself when you’ve reported the device as stolen. So, if you’re running into this error code, there is a chance that you’re running into issues with the stolen device status.
Unfortunately, you can’t do much to fix this issue yourself, and the only option here is to reach out to the customer support members. They will take a look at your account and inform you about the current status of the Echo Dot.
- Fix Router Connection
The router connection is the next thing that you should consider when Echo Dot is presenting this registration error. If you’re lucky, the internet connection with the device might be bugged, which is creating this issue with the router. So, make sure to restart the router or use any other network to connect the Echo Dot to the internet.
As long as the Echo Dot is not bugged itself, the router will start working perfectly. So, make sure to test out the router connection on your mobile device and connect it with the system again.
- Restart Echo Dot
Now, restarting the Echo Dot might seem like a simple fix, but it has helped countless owners eliminate performance issues from their Echo Dot. So, just remove the power cable from the Echo Dot for around 30 seconds and then plug it back in. Give the Echo Dot a few minutes to start, and then try to register it again.
Make sure that you’re not connected to a VPN network and that the router configurations are on default. Resetting the router can yield some better results in this situation, so make sure to test that out if the Echo Dot is not starting.
- Inquire About Server Status
Sometimes even when the router connection and the Echo Dot are working perfectly, you might run into situations where the Echo Dot will give this error code. This issue can then be linked with the server status, and you will just have to wait for the issue to be fixed.
Ideally, waiting overnight should be sufficient time to get ahead of these problems. However, if the issue doesn’t fix itself over 24 hours, then your device might be deactivated by the Amazon team.
- Reset Echo Dot
Resetting the Echo Dot is the last attempt at fixing this issue yourself. It won’t take you much time, but all the configurations from your existing devices will be removed. So, make sure to test out all the other methods before going through with this reset procedure. Ideally, resetting the Echo Dot will get rid of the minor bugs, and if you’re sure that the device is not deactivated, it will start working with a stable network connection.
- Contact Amazon ProfessionalsÂ
If the issue is still not fixed, then you’ll need help from the support members to narrow down the issue. Other than the network and the activation status of the device, there aren’t many reasons that can lead to this error code. So, if you’re unable to find the cause of the issue, call the Amazon professionals, and they will help you through the troubleshooting process. Just mark sure to provide all details to make error identification easier for the support members and yourself. That way, you’ll be able to speed thought the problem.