Although there are many brands that have been offering various smart products, Amazon seems to be one of the leading ones out there. They manage to provide pretty much every smart device that you will want to keep in your house.
That being said, their smart plugs are known to work quite well. But that does not mean that these devices can’t run into any issues. Certain users have been making various complaints about their Amazon smart plug not connecting. So, if you seem to run into a similar issue, then here is what you can do about it:
Fixing Amazon Plug Not Connecting
- Outdated Device
It is most likely that you may be running an older version of software on either the Amazon device or the app itself. In either case, you will have to make sure that you update to the latest version.
While the device should work even when it’s on an older version, it can potentially run into connection problems. Likewise, it is also important that you make sure both the device and the app are running on the same version. Though if there is an update, you should automatically be prompted to update.
- Not Connected To The Same Network
Running the device and the app on different networks can also be a major cause for connection faults. It is vital that you make sure to be connected on the same network. In most cases, we have noticed users to be using cellular network on their phone.
As cellular network is actually different from your home network, you are bound to run into these issues. To prevent this from happening in the first place, just ensure that your phone and the device connects to the same network.
- Not In Range
Placing your smart plug a bit too far from the router or your device can also be one of the reasons for not being able to connect. Though if that is the case, then all you need to do is to place either your router or the smart plug closer to each other.
Be sure to pick a place where you are getting at least 3-4 Wi-Fi signal bars, which should make sure that you are getting enough signal strength for a reliable connection.
- Resetting The Device
At times, your device can also simply bug out which can be fixed through a simple reset. Though before a full reset, we recommend that you try making the device go through a power cycle. To do this, you just have to unplug the smart pug from any power source for more than 30 seconds.
On the other hand, if you want to reset the plug, you will have to press and hold down the button located on the side of the device. Ensure that you keep it pressed for 12 seconds. Your plug should boot up again. Do keep in mind that after the reset, you will have to go through the whole setup process again.
- Faulty Unit
Although the chances are quite slim, it is possible that you might have received a faulty device from the get-go. If that seems to be the case, then we’re afraid that there is nothing that you can do about it apart from getting it completely replaced.
Getting the smart plug repaired is out of the question, as the device seems to have a faulty component. On the bright side, once you do get a replacement plug, it should start working without giving you any kind of issues.
The Bottom Line:
Is your Amazon plug not connecting at all? As reliable as these devices can be, there’s still a chance that they can run into all sorts of issues. Though if the issue seems to be related to a connection, then you should be able to fix it on your own by simply applying a few troubleshooting steps. If you wish to learn more about this, then be sure to give the article a whole read!