Even though there are numerous companies that have brought in smart solutions to ease our lives, the Amazon Echo still tops most of them out. While functioning as a smart speaker, the device has Alexa which adds a whole lot of possibilities for you.
In order to set up any Echo device, you will have to register the device in your Amazon account. When doing so, we have seen users run into trouble. Most of these users received an error on their Alexa app, stating “There was an error registering your device.” To fix this particular problem, simply follow these steps:
How to Fix “There Was An Error Registering Your Device” On Alexa?
- Deregistering the Device
In case you have received the Amazon Echo device as a gift from someone, chances are that the person still has the device registered to his account. If that is so, then you won’t be able to register it as your own device as long as the person has it registered.
So, you will have to get in touch with the person and ask him to deregister their account from their account. Once they do, you should be able to get it registered to your own account.
- Resetting the Echo Device
A quick way you can troubleshoot most of the problems that you may run into while using the Echo device is by resetting the device. In case you aren’t aware of what a reset does, it helps clear out all the settings that may be stored inside the device. Most of the time, these settings are what can cause your device to act up.
However, resetting your device also means that you will have to set up your device all over again. In order to reset an Echo device, all you have to do is to press and hold the action button on the Echo. After the reset, properly go through the setup of the device.
- Rebooting
Another quick way you can troubleshoot this problem is by rebooting or power cycling. To make sure you don’t miss anything, we recommend rebooting both your Echo device as well as your router.
For a complete power cycle, you will have to plug out both your router and your Echo device from any kind of power source. Ensure that you wait for at least 30 seconds before you proceed to turn these devices back on.
- The Server Might Be Down
Even if the chances of it happening are quite low, the Amazon servers might currently be down because of which you might not be able to get your account registered. Furthermore, if that really is true, then there isn’t anything that you can do about it.
The servers should come back online in a matter of days if not hours. So, the only thing you can do is wait for the servers to go back online.
- Using Different IDs
If you have ordered the Echo device online through the website, then you have to make sure to be using the same ID that you used at the time of purchase. In case you are using a different ID, then it will cause problems during registration. Likewise, using the same ID as the one you did when making the purchase should be able to resolve the problem.
- Contacting Support
If you are still stuck with facing the same issue, then the only other thing that you can do at this point is to get in touch with customer support. They should help you further on the matter and let you know the reason why you might be facing trouble registering your device in the first place.
The Bottom Line:
Getting the error message “There was an error registering your Device” on the Amazon Alexa app can be quite annoying. But if you seem to run into this error message yourself, then you will need to troubleshoot the problem.
The article above contains all the possible ways you can troubleshoot this problem. So, be sure to give it a full read!